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Shipping & Returns

Shipping & Returns

NOTICE TO INTERNATIONAL CUSTOMERS

We are unable to ship outside of US and CANADA at this time

Due to the difficulty of shipping outside of North America we are unable ship internationally at this time. We sincerely apologize for the inconvenience.

Shipping

Please note that due to the populatiry of our products typical processing times are 3 to 5 business days.

M&M Toy Store strives to ship your order as quickly as possible. However, standard shipping times are not guarantees or promises that a product will ship or arrive on a specific day. 

Our primary carrier is United Parcel Service (UPS).

Free shipping is occasionally offered on certain products.  Free shipping is processed through the US Postal Service and no tracking numer will be provided.

Duties & Taxes

Canadian duties and taxes are the sole responsibility of the consumer. 


Returns

We cannot accept returns for any reason after 45 days from the shipping date.

If your return meets the guideline, please send us an email at RMA@MandMToys.com and advise of the situation; we will work with you to replace or return the product.

Note that all returns will incur a 10% restocking fee and must be in an unopened package.

Charges associated with returning items to M&M Toy Store are the responsibility of the customer unless the item is defective or the wrong item was shipped.

Defective Items 

If an item is opened and deemed to be defective return the item to M&M Toy Store after filling out the RMA form. M&M Toy Store will replace the defective item with an identical item or a full refund minus the original shipping costs will be issued upon approval of the return.

Please send us an email at RMA@mandmtoys.com and advise of the situation; we will work with you to replace or return the product.

What if I still have additional questions regarding the Return Policy?

If you have any questions please send us an email Sales@MandMToys.com

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